Recovery Officer
- Malaysia
- Permanent
- Full-time
As a Recovery Officer at OCBC, you'll play a vital role in helping our customers manage their debt and get back on track. You'll work closely with them to understand their financial situation and develop personalized plans to help them overcome their challenges. It's a rewarding role that requires empathy, strong communication skills, and a passion for helping others.How you succeed
To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank.What you doDrive recovery efforts for written-off accounts.Achieve performance targets across key indicators: delinquencies, recoveries, contact attempts, PTP kept, and dollar collected.Support departmental financial KPIs and cost management.Submit reports within deadlines and maintain compliance with credit policies, BNM guidelines, and internal controls.Implement effective collection strategies to accelerate recovery outcomes. Identify cases to be outsource to Collection Agencies promptly.Ensure timely updates of agency status on collection accounts in the Debt Management (DM) system.Who you areA degree in a relevant field, such as finance or businessAt least 3 years of experience in collections or a related field, such as credit risk or customer serviceStrong communication and negotiation skills, with the ability to work effectively with customers and internal stakeholdersAnalytical and problem-solving skills, with the ability to analyze complex data and develop creative solutionsEmpathetic and customer-focused, with a passion for helping othersAbility to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlinesWho we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.