Customer Service Assistant ( Mandarin Speaker)

Vanzo Asia Sdn Bhd

  • Shah Alam, Selangor
  • RM 3,300 per month
  • Permanent
  • Full-time
  • 2 hours ago
Vanzo Asia Hiring! Full Time Customer Service Assistant ( Mandarin Speaker) in Selangor, Earn up to MYR 3,300 + commission - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-022ac819>Customer Service Assistant ( Mandarin Speaker)ReportFollowMYR2,400 - MYR3,300 Per MonthCommission: MYR300 - MYR500,Be an early applicant!Posted 2 hours ago • Closing 28 Oct 2025Be an early applicant!SaveApplyRequirementsRequirements
  • Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
  • 1-2 years of experience in customer service, preferably in eCommerce or online retail.
  • Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
  • Basic understanding of system integration (ERP/OMS/CRM) is preferred.
  • Excellent written and verbal communication skills in English, Mandarin, and Malay.
  • Strong problem-solving abilities and attention to detail.
  • Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
  • Team-oriented with a passion for delivering outstanding customer experiences.
ResponsibilitiesCustomer Support
  • Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
  • Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
  • Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
  • Log and track customer issues, feedback, and recurring concerns for process improvement.
  • Maintain service standards in line with company KPIs and SLAs.
eCommerce Operations Support
  • Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
  • Ensure accurate order processing, fulfillment, and post-sales support.
  • Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
  • Support the coordination between the customer service team and warehouse, logistics, and inventory teams.
Platform & System Integration
  • Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
  • Identify and escalate technical or data issues related to platform integration.
  • Coordinate with IT or tech vendors to ensure smooth communication between systems.
  • Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.
Benefits
  • EPF, Socso & EIS
  • Annual Leave
  • Birthday Leave
  • Medical Claim
  • Bonus
  • Company Trip
  • Birthday Ang Pao
  • Dental Claim
  • Spectacle Claim
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.
Additional Benefits
  • Training Provided
  • Staff Activities
SkillsFluent in Mandarin Customer Service Interpersonal Skills Communication Skills Problem-Solving Enterprise Resource Planning (ERP) CRM (Customer Relationship Management) E-Commerce Mandarin Language ProficiencyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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