Customer Success Specialist - Mandarin (Salary up to RM 6k+++)

Teleperformance

  • Bayan Lepas, Pulau Pinang
  • RM 6,000 per month
  • Permanent
  • Full-time
  • 23 hours ago
MohonKelayakan
  • Proficiency in Mandarin and English (spoken and written).
  • Strong communication and interpersonal skills.
  • Ability to work in a rotational shift schedule.
  • Comfortable working onsite at One Precinct, Bayan Baru, Penang.
  • Previous customer service or customer success experience is an added advantage.
TanggungjawabKey Responsibilities
  • Provide professional support to customers via email, chat, and phone.
  • Handle and resolve customer inquiries effectively while maintaining a high level of service.
  • Collaborate with internal teams to provide solutions and ensure customer success.
  • Accurately document and update customer records in the system.
  • Contribute to continuous process improvement and share feedback with the team.
  • Ensure all interactions meet company standards for quality and professionalism.
ManfaatAbout the RoleWe are looking for a Mandarin-speaking Customer Success Specialist to join our dynamic team in Penang. In this role, you will be responsible for delivering excellent customer experiences by handling inquiries, resolving issues, and ensuring customer satisfaction through multiple support channels.
  • Competitive salary
  • Monthly performance bonus
  • Health, dental & optical benefits
  • EPF & SOCSO contribution
  • Career development & training opportunities
  • Multicultural & inclusive work environment
  • Casual dress code
  • Employee engagement activities
  • Modern and fun office spaces
Manfaat tambahan
  • Staff Activities
  • Training Provided
  • Allowance Provided
  • 5 Working Days
KemahiranCommunication Skills (Mandarin & English)Peringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja