QA Engineer

Kuala Lumpur
Permanent
Full-time

1 month ago

Job Description:About ThoughtFullThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!The Role:ThoughtFull is hiring a QA Engineer to ensure our platform delivers consistent, high-quality experiences across mobile and web. This role combines hands-on quality assurance responsibilities with first-line support - acting as a bridge between end users and the product team to triage urgent bugs, reproduce user-reported issues, and ensure rapid feedback loops between QA and Engineering.What you will do:

Quality Assurance

Test new features and fix bugs across mobile (iOS/Android/Huawei) and web platforms

Execute functional, regression, exploratory, and smoke tests in staging

Identify edge cases and log reproducible bugs with detailed steps, environment, and screenshots/logs

Validate resolved issues before release and verify they meet acceptance criteria

Maintain clear QA sign-off status for staging releases

User Issue Triage & First-Level Support

Monitor Slack, HubSpot, email, or support channels for urgent bugs or user-reported issues

Reproduce and document issues reported by internal users or clients (e.g., therapists, clinical ops, cs team)

Triage bugs: assess priority, assign severity, and escalate to Product or Engineering as needed

Clarify ambiguous reports and communicate known workarounds or fixes to stakeholders

Maintain a running log of known issues and ensure status updates are shared

Test Case Management & Documentation

Write and maintain test cases for core product flows

Track test execution during sprints and document results with clear outcomes

Help maintain and refine QA checklists, test plans, and knowledge base documentation

Collaboration & Continuous Improvement

Participate in sprint planning, daily standups, and reviews

Collaborate with Product and Engineering to clarify edge cases and test coverage

Propose improvements to QA flows, issue documentation, and handoff clarity

Requirements:Skills and Qualifications:

1+ years of experience in QA or software testing

Experience testing mobile and/or web applications

Strong attention to detail and curiosity to break things constructively

Able to write clear test cases and reproduce bugs independently

Good communicator: concise in bug reports and friendly in user interactions

Familiar with Jira, Figma, Postman, or similar tools

Bonus: customer-facing or triage experience in SaaS, B2B, or support/QA hybrid teams

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

ThoughtFull

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