Automotive Service Advisor

• At least minimum 3-5 years working automotive experience.
• Prior experience as a service advisor preferred.
• Excellent verbal and written communication skills, with the ability to present to and influence clients.
• Proficient in English/Bahasa Malaysia.
• Able to work independently.
• The ability to manage uncertainty and ambiguity well. You can make decisive calls without enough information, with the ability to create things from scratch and operate in an ambiguous environment.
• Resourceful in seeking and analysing solutions for clients, identifying products and repairs required for ad hoc problems faced by their vehicles.
• Ability to be flexible, adapt to changing factors, priorities, and deadlines.
• Able to demonstrate a previous track record of success client retention, client/customer interaction and satisfaction.

• Familiarity with both JDM and EU/US vehicles.
• Proficiency in speaking and writing in mandarin/cantonese/hokkien.
• Has prior hands-on repair experience.
• Has in-depth knowledge on latest hybrid/electric vehicle systems.
• Experienced with latest diagnostic softwares.
• Software savvy and able to use/familiar with Microsoft office/billing software.

• Responsible for collaborating with cross-functional teams to manage multiple aspects of the car repair advisory business, including planning repairs within promised deadlines, sourcing products from multiple vendors, ensuring a streamlined cooperation with partner workshops, optimisation of product list, and customer relationship maintenance.
• Manage planning, sourcing, repair and payments with our mechanics and staff to ensure seamless transaction experience for customers, while reporting any issues arising to ensure subsequent problem solving.
• Responsible for optimising the customer experience by establishing and maintaining good relationship with new and existing customers, timely follow up on inquiries, managing customers' feedback, as well as and continuous improvements to the whole process.
• Monitor market competition and constantly provide suggestions for improvement.
• Perform other ad-hoc duties as assigned and required by the management.

• Potential for higher pay depending on skillset and track record. Those who are able to offer a wider range will be compensated accordingly. (Pay and compensation will be discussed during the interview)
• Vast personal growth.
• Opportunity to significantly contribute to key decisions in the development of products and the business as a whole.
• Pleasant work environment.
• Work with a steady growing company.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided

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