Reconciliations Officer
- Kuala Lumpur Putrajaya
- Permanent
- Full-time
- Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
- Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
- Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
- Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly
- Support the process of creating, updating and maintaining SOPs and demonstrate strong ability to understand and apply those procedures
- Strict adherence to policies and regulatory requirements is observed
- A good understanding of the operational controls and how they apply to the reconciliation processing
- Display good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.
- Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seek opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes)
- Identify service gaps provided to client groups and makes suggestions to management for improvement
- Responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.
- Proven capability of supporting the reconciliation processes within the teams scope including all month end and standalone processes.
- Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management
- Assist with administrative duties such scanning documents and emails
- University degree or College Diploma in Business, Finance or Economics; or any equivalent combination of qualifications and/or experience
- 1-2 years experience in a Capital Markets role and/or reconciliations based role
- Good understanding of Capital Market Products and transactional/accounting flows
- Solid knowledge of Reconciliation Procedures.
- Solid knowledge of key reconciliation systems and Back- Office systems e.g. Broadridge, OnDemand, JEFE, CDS, DTCC.
- Computer literacy ie. Knowledge of PCs and Microsoft related software
- Demonstrate analytical and problem solving skills
- Strong organizational and time management skills
- Teamwork and Co-Operation
- Good interpersonal skills, tact and diplomacy
- Ability to embrace organizational change at an individual and team level
- Demonstrate flexibility to cross train
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options