HO Contract & Customer Support

Airbus

Subang, Selangor
Permanent
Full-time

28 days ago

Job Description:Scope of PositionTo lead the team & Be a focal point to ensure that the planning & operations team successfully deliver on all MRO & New A/C projects; also to ensure adequate coordination with various departments that affect the delivery of MRO services to the customer. To review the signed offer/contract at the beginning & monitor the cost, schedule & quality of all projects and take actions and initiatives to ensure the smooth execution of all MRO services and contracts. To lead the team of CSM (Customer Support Manager) / front office regarding support & service activities. Ensure Customer satisfaction while ensuring Airbus Malaysia financial resultKey ResponsibilitiesTo be the manager of the Contract & Customer Support department for all request on new MRO projects, deployment, or any support & services in the region.To review the signed contract/offer for the respective projects under his/her responsibilities & to ensure that this process been followed by the P&P team.Ensuring all projects are executed “on-time” and “on-costTo be CSM / front office to the customer & to be the focal point for the new customer / prospect for support & services in the region.As a CSM, it is his/her duty to perform annual customer visit/review on the performance & customer’s top issue in order to ensure customer’s satisfaction is good & valid.To ensure that contract Manager team will coordinate with all stakeholder from each department for work completion of task & projects in order to ensure the project efficiency & a/c completion successfully carried outTo ensure that there’s built up database for man hour’s productivity and efficiency, and manpower planning for on-going and forecasted maintenance work by the team member.To ensure that the work package completely close under his/her responsibilities with accurate information and monitoring the man hours for efficiency in order to invoice successfully on time & on cost.To ensure that the resources requirement study and perform man hours compilation to assist for providing man hours costing for potential check.To maintain close communication & cooperation with Head of Maintenance & his team in ensuring smooth implementation of planned work and target and to ensure issues are resolved accordingly.Background & SkillsMin. Education: Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any related field.Min Experience: 5-7 years of experiences in contract manager and customer support area. Experience in Aviation Industry, Helicopters preferred.Others Qualification/SkillsSound planning skills and knowledge. Good inter personal skills with internal staff and customers and vendorsA good working knowledge of Microsoft Office, including Word, Excel, Power point & Project, SAP.Ability to work with all levels of employees in a multi-cultural and international settingStrong communication skills and good command of written and spoken EnglishGood Knowledge on Aeronautics and MRO (part 145 regulation)Good knowledge on Airbus helicopter Product ( Aircraft and Services)This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Helicopters Malaysia SDN. BHD.Employment Type: PermanentExperience Level: ProfessionalJob Family: Sales, Marketing & Commercial Contracts
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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