Customer support executive (travel) - (Ara Damansara/ Bilingual) - Japanese
Manpower
- Ara Damansara, Selangor
- RM 9,000 per month
- Permanent
- Full-time
- Take care of travel/flight/activities booking & complaint inquiries from Japanese customers located in Japan via phone calls, email, chat. Also communicate with international hotels/airlines and other vendors in English when needed.
- Japanese (Native only) & English (Daily conversation level)
- have good understanding of Japanese business manner & common sense in professional settings.
- have basic understanding of interpersonal skills in international business settings.
- have good hospitality & customer-centred mind
- be able to use Professional level of Keigo (polite Japanese) both in speaking and writing.
- be familiar with IT systems & devices (Google platform, Microsoft Office, Fast typing, Shortcut keys and etc.)
- High learning agility
- High flexibility & stress tolerance
- Multitask & strong problem-solving skill
- Blind touch skill
2 years as per Malaysian Work Permit (renewable), almost the same as Seisyain (正社員) in Japan. Internationally well travelled candidates are suitable
1.5 months Training conducted in Japanese
Basic salary: RM9000
KPI: max RM500
Mon-Sun MYT 6:00-23:00, 7.5h + 1.5h breakShift preference cannot be requested in advance. Candidates have to follow the shift created by management. Shift exchange request is only negotiable with an emergent reason.
- Annual Leave: 12 days
- Sick leave : 14 days
- Compassionate leave: 3 days
- Replacement leave: for working on Malaysian PH
- Medical, dental & life insurance provided (PM care)
- Relocation support in Japanese provided:
- Malaysian Work Permit
- One-way flight ticket to Malaysia
- 2-weeks hotel stay
- Airport pickup service to hotel
- Introducing property agent
- Support finding schools for kids
- Free commuter shuttle van service in Ara Damansara
- Bank opening session at office
- Free English lessons at office
- Free coffee machine at office