Based in Japan-Executive – Customer Service (English and Japanese Language Support)

Scicom

The Responsibilities of the Role:

Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to client product and services.
Provide solution-oriented and individual assistance related to technical enquiries.
Process email inquiries, escalations and customer complaints on the products and services.
Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
To capture all relevant caller information and feed it into the CRM.
Ensure the productivity levels, service standards and customer relations are maintained.
Ensure the daily productivity is achieved.
Continually display a very high standard of customer services.
Develop relationships with potential clients while nurturing existing relationships with clients.
Any other task(s) as assigned by management.

Skill Requirements:

Diploma/Degree or relevant qualification in Business/ IT.
Excellent command of spoken and written English and Japanese.
Personal Laptop/PC with own internet services and following requirements: -
Two monitors 24‘‘
Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD
Webcam
Headset with noise-cancelling
Access to Microsoft Office/Teams
Chrome & Firefox browser
.NET Framework 4.7.2 or above
AnyDesk application
Possess initiative, able to work independently and as a team.
Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
Well versed in PC hardware and software.
This position is open to native Japanese nationals based in Japan.
Work Days/Hours: 9am - 6pm, Monday to Friday.

The Package :

Experience Required :

Location :