Job Responsibility To efficiently handle inbound and outbound customer call and message inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls and messages. Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Job Requirements Fresh graduates are encouraged to apply. Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential Knowledge in handling basic computer (Microsoft Excel/Word etc). Good communication and interpersonal skills. Ability to multi-task, prioritise and manage time effectively Social media savvy Job Benifits EPF, SOCSO, EIS Annual Bonus Public Holiday Annual Promote and Increment Opportunity Training Referral Bonus Gathering Meals MC Leave Medical Allowance Staff Free Birthday Cakes Staff Purchase Discount Festive Angpao Wedding and Funeral Leave Maternity Leave