Customer Service Support (Multilanguage Project)

• Diploma or equivalent qualification required; Bachelor's degree preferred.
• Entry-level position; open to fresh graduates with relevant language skills.
• Fluency in Spanish/ Portuguese/ German is essential (written and spoken).
• Excellent communication skills in English (written and spoken).
• Proven ability to provide exceptional customer service and support.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Must be willing to work on-site in Kuala Lumpur.
• Demonstrated ability to learn and adapt to new technologies and processes.

• Provide comprehensive customer support in Spanish/ Portuguese /German via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
• Accurately document all customer interactions and resolutions in the company's CRM system, maintaining detailed records for future reference and analysis.
• Troubleshoot customer issues related to products or services, escalating complex problems to senior support staff or technical teams as needed.
• Assist customers with order placement, tracking, and modifications, ensuring accurate and timely processing of requests.
• Translate and interpret documents and communications between English and Spanish/Portuguese/German to facilitate effective communication across different teams and departments.
• Contribute to the development of customer service knowledge base by creating and updating FAQs, troubleshooting guides, and other support materials in multiple languages.
• Identify and report trends in customer inquiries and complaints to management, providing valuable insights for product and service improvements.
• Participate in training programs to enhance product knowledge, customer service skills, and language proficiency.

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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