Key Responsibilities : SaaS Platform Ownership Administer and manage Tencent's enterprise SaaS platforms including ServiceNow, Atlassian, Microsoft 365, Zoom, and Miro Handle user lifecycle management, permission structures, license allocations, and security controls Monitor platform health, troubleshoot issues, and optimize system performance Integration & Automation Design and implement API-based integrations across SaaS platforms and internal systems Automate repetitive workflows using ServiceNow Flow Designer, Power Automate, or custom scripts Document architecture, automation flows, and integration specs for ongoing maintenance License & Usage Governance Track software usage trends, optimize license consumption, and support procurement forecasting Build operational dashboards and reports for visibility and decision-making Ensure SaaS compliance and readiness for audits in collaboration with Procurement and Security teams Intelligent Operations & Self-Service Tools Develop and improve internal self-service tools (e.g., ServiceNow portals, chatbot workflows) Drive user adoption and satisfaction through intelligent automation and clear UX design Contribute to Tencent's vision of streamlined, low-touch IT operations Incident, Change, and Service Management Lead resolution of incidents related to SaaS platforms, including root cause analysis Participate in or lead change implementations across IT systems Maintain accurate documentation, SOPs, and support materials Show more Show less