- Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan's obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on customer's financial situations - Fulfil the KPI's established by Collection managers - Provide high-quality customer service for delinquent clients based on best practices