Job Title: Voice Engineer Please share me your resume - [HIDDEN TEXT] Technical Skills: Telecommunication Software Proficiency: Experience with Asterisk, XCally, Avaya, NICE, CISCO, FreePBX, Vicidial, traditional PBX and Asterisk. Technical Skills: Good understanding of Voice System and CRM integration, API, Plugin, Collection Dialer feature setup, Linux Servers, and Linux Scripting languages such as Shell and Python Scripts. Basic knowledge of SQL Language and familiarity with MySQL. Server Management: Ability to build and monitor services on production servers, with experience in AWS Server and Management Tools. Experience setting up and maintaining OpenVPN and VPC. Telecommunication Protocols: Understand SIP (Session Initiate Protocol) and basic IP routing and switching experience (CCNA or CCENT certification is an advantage but not strictly required). IT Security Knowledge: Must have a working knowledge of IT security as it relates to cloud-based infrastructure and understand HA and DR concepts. Experience in Call Centre Environment: Previous experience in a Call Centre environment is a plus. In-depth knowledge of SIP trunking, dial plan configuration, and IVR flow management. Strong ability to diagnose and resolve complex voice quality issues (e.g., latency, jitter, echo, distortion). Experience with operating system upgrades, vulnerability remediation, and system performance monitoring. Proficiency in log extraction and analysis for troubleshooting and root cause identification. Show more Show less