IT Operations (Junior/Senior Specialist)

• Provide first and second-level support for user issues related to desktops, laptops (macbook and windwos), mobile devices (android and ios), printers, and other peripherals.
• Perform on-site and remote diagnosis and resolution of hardware and software issues.
• Set up and configure new computers, including asset tagging, DLP configuration, security tools, and required software installation.
• Support onboarding/offboarding processes including AD user account setup, access assignment, and equipment provisioning.
• Install, test, and maintain operating systems, software applications, and hardware drivers.
• Manage workstation asset inventory and ensure hardware lifecycle tracking.
• Assist in user access reviews and generate regular audit or status reports.
• Troubleshoot network connectivity issues and escalate as necessary.
• Liaise with vendors and third-party support when required for repairs, replacements, or escalations.
• Collaborate with IT Security and Infrastructure teams to ensure compliance with security and operational standards.
• Document support processes, solutions, and common troubleshooting steps for knowledge sharing.
• Perform regular housekeeping and system checks to ensure endpoint compliance and health.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in desktop or IT support roles.
• Hands-on experience supporting both Windows and macOS environments, including software installations, system preferences, user profiles, and patching.
• Familiarity with Microsoft Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools.
• Basic scripting knowledge (e.g., PowerShell, Batch etc) to automate common desktop support tasks such as software installation, user management, or log collection.
• Understanding of basic networking, user access permissions, and IT asset management.
• Good problem-solving and analytical thinking skills.
• Strong interpersonal and communication skills, with a service-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple support requests efficiently.
• Willingness to occasionally work after hours or travel for site support, if required.
• Experience with ITSM ticketing tools is a plus.
• Certification in CompTIA A+, Microsoft Fundamentals (MS-900), or ITIL Foundation is an added advantage.

EPS Consultants