Customer Service Executive

• To handle all customer inquiries and requests promptly, accurately and professionally via multiple channel call, email and whatsapp.
• To update and maintain customer interaction in the customer relationship database.

• To meet service targets by achieving both service and productivity level by ensuring that all calls are answered within the stipulated SLA (Service Level Agreement).
• To resolve customer's complaints tactfully and escalate the case to Team Leader, when necessary.
• provide customer's comments to Team Leader for service improvement.
• Follow up all the mainly task assigned from Team Leader such as Clear Pending job, maintaining and reduce the cases within timely manner and liase with ASP.
• To maintain amicable working relationship with other members of the Service Center and bussiness partners.

• Candidate must possess at lease SPM or Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Logistic/Supply Chain/Operation, Linguistics/Languages or equivalent.
• Required language(s): English, Bahasa Malaysia, Mandarin (Optional)
• No working experience are required. Academic qualifications are not our first priority. Training will be provided.
• Required Skill(s): Word, Excel, PPT, WPS (Training will be provided)
• Being good in expression and coordinate in working with others, fast learner and capable to updated the related position's knowledge from time to time
• The candidates are not limited to the background of applicant, but we are preferable the candidates who can understand the overall process and knowledge on company operation management, comprehensive and have a good personality, outgoing and cheerful will be preferable

SEER Recruitment Agency