Job Responsibility Provide exceptional customer experiences: Greet and assist customers in a courteous and professional manner, whether over the phone, through written messages, or email. Inform and resolve: Provide information about our outlets, services, pricing, and availability, and effectively resolve customer complaints or issues, ensuring satisfaction. Customer-focused environment: Opportunity to make a direct impact on customer satisfaction and contribute to the company's success. Supporting Responsibility (Data Entry For Accounting) Assist with data entry and accounts: Support accounts receivable processes, including invoicing and reconciliation, and accounts payable functions, including invoice processing. Maintain organized records: Ensure accurate and organized records of accounts transactions and assist in the preparation of basic financial reports. Job Requirements Dedicated customer service focus: Excellent verbal and written communication skills in Malay and English are mandatory. Proficiency in spoken and written Mandarin is a significant plus. Attention to detail and accuracy: Proficiency in Microsoft Office Suite (e.g., Excel, Word) and comfortable with basic accounting tasks. Experience valued, adaptability essential: Proven experience in customer service is preferred, and experience with accounting functions is a bonus. Organizational skills and problem-solving mindset: Strong organizational and multitasking abilities with the ability to handle challenging situations calmly and professionally. Team player with independent drive: Ability to work independently and as part of a team. Job Benifits Work Flexibility : Option to work from home or at office. Competitive compensation: Salary range based on experience and includes SOCSO and EPF. Bonus scheme included. Additional company benefits: Training and upskilling, free parking (if work at office) Laptop provided