Join Doo Group - Explore Better Future Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together! Looking for a New Challenge Join Us as We Expand Globally! As we continue our global business expansion, we're on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth. DOO you have what it takes We are looking for a strategic and results-driven Head of Business Operations - Brokerage to lead and optimize our global brokerage operations. As a key leader within our company, you will oversee critical workflows, ensure regulatory compliance, enhance customer experience, and drive scalable growth in a fast-paced FX & CFD brokerage environment. This role is ideal for an operational leader with deep industry expertise, a data-driven mindset, and a passion for excellence. What you'll be working on: Operational Leadership: Manage global teams handling account opening, client funding, and customer support, ensuring seamless end-to-end processes and exceptional service delivery. Process Optimization: Streamline trading operations, including deposit/withdrawal workflows, CRM management, and account registration, to maximize efficiency and scalability. Regulatory & Compliance Oversight: Conduct audits, enforce strict adherence to KYC/AML policies, and ensure compliance with global brokerage regulations (e.g., CySEC, FCA, ASIC). Cross-Functional Collaboration: Partner with Sales, Risk, IT, and Compliance teams to resolve escalations, improve systems, and align operations with business objectives. Performance Analytics: Leverage operational and trading data to identify trends, optimize workflows, and implement strategies that enhance productivity and client satisfaction. Strategic Reporting: Deliver actionable insights to senior leadership on KPIs, including account growth, funding activity, support metrics, and operational performance. Team Development: Lead recruitment, training, and upskilling initiatives to build high-performing teams aligned with company culture and regulatory demands. Technology & Infrastructure: Oversee trading platforms, CRM systems, and third-party integrations, ensuring robust, secure, and scalable operational infrastructure. Market Expansion: Support the launch of new business lines and regional operations, adapting processes to meet local regulatory and market requirements. Financial Integrity: Ensure accuracy in transaction reconciliations, reporting frameworks, and financial record-keeping. What we're looking for: Bachelor's degree in business, Finance, or a related field; advanced certifications (e.g., CySEC Advanced) are a strong plus. 5+ years of leadership experience in FX/CFD brokerage operations, with expertise in client onboarding, payments, and customer support. Proven track record of scaling operations , improving workflows, and leading high-performing teams in a multi-regional context. Strong knowledge of trading platforms (MT4/MT5, cTrader), CRM systems, and payment processors used in brokerage. Analytical mindset with the ability to translate data into operational improvements. Exceptional communication, stakeholder management, and problem-solving skills. Fluency in English (required); additional languages are advantageous. What we offer/What&aposs in it for you: Seeking to expand your regional work experience Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth. We value your wellbeing - You&aposll find it here along with our comprehensive medical, dental, optical, and wellness benefits. We appreciate your contributions with a 13th-month salary and performance bonus . We reward our best employees with quarterly employee recognition awards in USD. Feeling drowsy after lunch Take advantage of our smart pantry access and monthly tea break/lucky draw. Life as DOOers At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you&aposll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance. Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated! Discover your potential with Doo Group. Apply now and be part of our success story! #DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo Show more Show less