Agency Admin Executive
- Kuala Lumpur
- Permanent
- Full-time
- Demonstrate knowledge of relevant systems, products, processes and procedures.
- Contribute to a positive and supportive team culture, promote positive customer perception, satisfy customer, broker and distributor queries using technical knowledge.
- Provide information and advice to deliver customer satisfaction within service standards, remaining focused on growth and maintenance of business standards.
- Monitor and manage personal workload, through good organization identifying remedial action when required.
- Process data for new business and policy issuance, checking consistency, quality and completing the customer file.
- Contact appropriate colleagues and associates for missing data, policy validation, corrections, updates, cancellation and reinstatement handling.
- Act within agreed authority levels to ensure fair treatment of customers and protect the organizations and stakeholder´s interests.
- Test existing practices, identifying improvements and share ideas with manager and colleagues.
- Conduct personal development using the tools available and provide evidence in the training & development log. Business Accountabilities
- Develop a practical understanding of how processes and systems in own area of work relate to the management of risk and compliance.
- Prepare documents, presentations and other materials, using established formats and standard software, and report on adherence to Operational Level Agreements or quantitative/qualitative targets.
- Provide feedback and recommendations for improvement of processes and systems to manager and colleagues.
- Demonstrate an understanding of customer´s needs, respond to and resolve customer enquiries / problems /service requests, judging when to pass complex queries on to or involve others, to provide an effective service and clear advice to colleagues and customers. Act within agreed authority levels to ensure fair treatment of customers and provide quality customer relations to brokers/ customers/distributors.
- Demonstrate knowledge of relevant systems, products, processes and procedures to be able to provide outstanding service to customers/brokers/distributors/colleagues, referring the more complex professional queries to the right department/ colleague.
- Take accountability for participating in the performance management cycle.
- Participate fully as a team member.
- Exchange expertise and provide advice to team members and business partners.
- Take action to manage own personal development