Training Provided | Telephone Operator @ Putrajaya | Medical Claim + Training Provided

• 2-3 years relevant working experience at supervisory level, preferably in hospitality/healthcare industry or related environment.

• Knowledge of handling PABX switchboard.
• Good communication and customer service skills.
• Conversant in Bahasa Malaysia and English.
• Ability to speak any other languages or dialects will be an advantage.
• Pleasant and helpful personality.
• Computer literate
• Ability to work shift

• Ensures she reports to work station 5 minutes before the start of shift in a high standard of personal grooming as specified in the front office grooming guidelines.
• Prepares duty rosters ensuring continuous 24-hour coverage and counterchecks work schedules every two weeks
• .Contributes to profitability of the Hospital through the carrying out of outstanding customer service.
• Conduct Front Office Department Orientation to introduce all new staff to Telecommunication functions, section heads and other department services.
• Participates in the selection and development of all Telephone Operator staff.
• Trains and motivates staff to achieve the highest standards of service and customer satisfaction.
• Plans and coordinates improvements in the operation and management of the Telecommunication Department to improve service and profits in coordination with the Assistant Manager.
• To operate the PABX system and handle all calls to / from the Hospital in a courteous and efficient manner.
• Ensure that all PABX equipment is used and maintained according to specifications and procedures.
• To carry out the respective protocols for Code Blue, Pink (medical/paediatric emergencies), Code Yellow (in the event of a calamity) and Code White (HIS system).
• To contact and liaise with respective contractors with regard to faults in the PABX system, PA system and paging system.
• To update the telephone directory of the Hospital and ensure other departments are being informed of any additional extensions.
• To maintain records and statistics as requested.
• To read, update and follow up on any incidents in the logbook daily.
• Maintains effective security procedures for all incoming calls to ensure the privacy of all Hospital patients.
• Maintains regular and effective communication with other hospital departments to ensure the smooth operation of the Front Office.
• Participates in all staff and training meetings as directed by the Assistant Manager.
• Provides information to guest and staff regarding current hospital events and special functions, facilities and services.
• Maintains a high standard of hygiene and sanitation throughout all service areas.
• To double-check census reports that are done by night shift operators.
• To carry out any other duties and responsibilities as directed by the Customer Service Executive.

• Medical Claim
• Training Provided
• Employee Discounts Benefits
• EPF & Socso

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