Sales Engagement Operations Specialist

Kuala Lumpur
Permanent
Full-time

8 days ago

About the job:Join the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 100,000 customers to have the freedom to do more.As a sales programs outreach specialist you'll play a big part in the sales execution that drives the Access Group into the next phase of our growth trajectory. The ideal candidate will be responsible for managing scalable sales programs and outreach tooling and processes across multiple divisions and software companies in the Access Group. This role requires a deep understanding of sales processes, excellent project management skills, and the ability to work in a cross function dynamic environment.Key Responsibilities:-Manage and govern "Groove Flow" quality and create insight packs for sales leadership around flow performance
-Create and maintain the Groove Flows governance process for approvals per division the MD/GM approval process for propositions & the sales leadership approval process for content and copy
-Create a Groove Flow Content Council with key marketing and sales stakeholders monthly to consistently improve the quality and quantity of available flows
-Report on and manage the customer journey by escalating to sales customers who are being over contacted
-Police the leads received by sales and ensure they are touched through Groove Automated Flows
-Re-route the abandoned leads of people who leave the company or the role to existing users who can follow up in Flows (or manage holding pattern flows for those leads which are currently unassigned)
-Create MQL automations for both Sales/Sales Dev, whereby depending on the incoming leads we can create and push salesforce automation rules into groove flows as required (estimated 20 per month). International exhibition shows, webinars, new product launches, sales plays (While following our existing salesforce MQL routing rules) to maximise our MQL conversion from Sales/Sales Dev.
-Handle Groove related cases from sales around performance and user issues
-Maintenance of groove including provisioning new users, privilege changes, role changes, licences management
-Ongoing Groove tech documentation and enablement content (Creation & Delivery)
-Manage similar processes for Clari Co pilot Battlecards, including maintenance, governance, process, quality control, and insights.Qualifications:-Minimum of 3 years of experience in Sales Programs, Sales, Sales Operations, Marketing, or a similar role where demand generation and analysis where a key pillars of the role
-Experience with sales tools like Clari, Salesforce, LinkedIn Sales Navigator and Consensus is a strong advantage.
-Worked in a highly commercial matrix environment and thrives in a fast paced environment
-Strong project management skills with a track record of successfully implementing complex programs.
-Excellent analytical and problem-solving abilities.
-Exceptional communication and interpersonal skills.

The Access Group

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