Business Operations Manager - Professional Services Industry

• Oversee daily business support and administrative functions to ensure smooth and efficient operations aligned with quality standards, customer service expectations, and service level agreements.
• Lead and manage a team responsible for backend operations, including administrative, coordination, and HR support activities to maintain effective workforce management and organizational compliance.
• Ensure accurate and timely record-keeping while promoting team development, knowledge sharing, and collaboration with internal and external stakeholders.
• Establish and nurture strong relationships with Australian stakeholders by providing clear, consistent communication and timely updates.
• Cultivate a supportive and people-centric team culture that balances operational rigor with empathy and encouragement.

• A degree in Business Administration, Human Resources, or a related field.
• Proven leadership and strong communication skills with the ability to guide and motivate teams effectively.
• Minimum 3-5 years of experience managing large teams (20+ members) in HR backend operations or administrative business support, preferably within BPO, shared services, or professional services environments.
• Strong stakeholder management experience, particularly in dealing with regional stakeholders.
• Ability to balance operational rigor with empathy and human-centric leadership.
• Proficient in reporting and data analysis to monitor team productivity and service levels.

• Opportunities for professional growth within MNC company
• Inclusive and supportive company culture
• Comprehensive benefits package
• Permanent position with stability and long-term career prospects.

Michael Page