Customer Service Technical Support (Mandarin)

Telecontinent Sdn Bhd

  • Bangsar South, Kuala Lumpur Bangsar, Kuala Lumpur
  • RM 3,000 per month
  • Permanent
  • Full-time
  • 6 hours ago
MohonKelayakanJob SummaryWe are seeking a Customer Service Technical Support Executive to join our team at Bangsar South. The successful candidate will be responsible for handling customer inquiries via inbound and outbound calls, providing accurate technical support related to key-lock systems, automatic doors, and security doors, as well as assisting customers with warranty and service-related matters.Requirements
  • Available to start work on October 2025.
  • Fluent in English & Mandarin (spoken, read & written).
  • Technical support knowledge/experience is required.
TanggungjawabResponsibilities
  • Handle customer inquiries via Inbound & Outbound calls (including follow-ups).
  • Obtain, verify, and record all necessary information from customers.
  • Provide accurate after sales services regarding key-lock systems, automatic doors, and security doors.
  • Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
  • Escalate cases appropriately when higher-level support is required.
Working Days:
  • 5 working days per week (2 rest days).
  • 8 working hours per day.
  • 8am - 5pm & 11am - 8pm
  • Rotational shift (Monday to Sunday).
Location: The Vertical Business Suites, Bangsar South (Kuala Lumpur)ManfaatSalary & Benefits
  • Base Salary: Up to RM3,000.00
  • KPI Allowance: Up to RM500.00/month
  • Attendance Allowance: RM100.00/month
  • Language Allowance: RM300.00/month (if applicable)
Manfaat tambahan
  • Allowance Provided
  • 5 Working Days
  • Training Provided
KemahiranCustomer Service Technical Support Troubleshooting Communication SkillsPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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