Head of CSE, KSEA
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Head of Customer Solutions Engineering manages Customer Solutions Engineering operations and performance in a Front Line. He/she develops team’s competencies to meet current and future business needs.
- Head of Customer Solutions Engineering ensures there is adequate technical expertise to understand customer needs, and to define best KONE solutions for customers in collaboration with sales and delivery teams.
- Head of Customer Solutions Engineering drives technical solution compliance with engineering policy, safety regulations, local codes & standards for full solution lifecycle.
- Delivers CSE scope of work in a Front Line; using Front Line CSE team, with support from Area hubs, Area CSE teams or Supply Line engineering
- Identifies changes in market and technology environment and drives changes to solutions and ways of working
- Creates roadmaps for Front Line CSE development to meet business targets and manages progress
- Collects input and provides standardization opportunities
- Provides technical consultancy to Sales and customers
- Participates in high priority customer meetings as CSE representative, impacts on customer specifications and understanding customer needs
- Participates in pricing and cost committee, pre-tender reviews and order booking reviews to ensure solution meets customer, quality, safety and compliancy requirements
- Costing management; understanding total costing, Front Line target costing, and planning for cost effective solutions
- Ensures compliant deployment of engineering policy, local codes and standards
- Ensures CSE plans safe customer solutions
- Provides high-quality inputs for Sourcing and Supply Line
- Provides solutions where full lifecycle management is considered; installability and maintainability are taken into account
- If relevant for country legislation: accountable for technical solutions towards authorities
- Conducts CSE process performance management at Front Line level, and drives actions to improve performance
- Owns KONE Way CSE Operating model in the Unit (when leading the whole FL engineering unit)
- Ensures effective deployment and benefit realization of KONE Way CSE process and local initiatives
- Active contribution to further develop Customer Solutions Engineering capabilities in KONE Way
- People management e.g. setting targets, conducting PDP’s and IDP’s for team members
- Balances FL CSE Resources according to business priorities
- Balances CSE Resources with possible Area/SL/Hub organizations
- Assigns CSE resources for each early engagement case as per sales needs
- Assigns CSE resources for each sold job (at MS0b)
- Facilitates information sharing and creates collaborative working environment
- Drives competence development in the team
- Drives behavior to represent KONE as one team towards the customer
- Leads the performance of the team
- Minimum 8 years operations / engineering experience
- Proven track record in management capabilities in global environment
- Understanding of new construction and building modernization business and processes
- Holistic knowledge of KONE solutions, products and processes
- Understanding applicable safety and environmental norms and standards
- Commercial business experience and/or strong business orientated mind-set
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded