Customer Service Executive
- Kuala Lumpur
- Permanent
- Full-time
Location: Kuala Lumpur, Malaysia
Industry: e-Commerce / Digital Services
Employment Type: Full-TimeAbout the RoleWe are looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the frontline representative of our brand, responsible for providing outstanding service to our customers across multiple channels. You'll handle inquiries, resolve complaints, and help ensure a smooth and positive experience for every customer interaction.Key Responsibilities
- Respond to customer inquiries and complaints promptly via phone, email, live chat, and other platforms.
- Provide clear, accurate, and up-to-date information about products, services, promotions, and policy changes.
- Investigate and resolve customer issues, coordinating with internal teams as needed, and follow up to ensure satisfaction.
- Document all interactions, complaints, and resolutions in the CRM system with accuracy and attention to detail.
- Communicate customer feedback and insights to management and other teams for service and product improvement.
- Identify upsell opportunities and promote relevant products or services to enhance the customer experience and drive revenue.
- Excellent communication skills in Cantonese, Mandarin, and English (both spoken and written).
- Minimum of 2 years of experience in customer service, preferably in the e-commerce industry.