Customer Service Specialist
Abbott
- Selangor
- Permanent
- Full-time
- Consolidate orders to place with source DC according to the ordering timeline.
- Tracking of backorder and next stock availability.
- Track and monitor the entire shipments from source or forwarder on its arrival time. Escalate to manager and Comm’l on any delay or potential delay.
- Timely Goods Receipt, billing and send invoices to distributors and customers.
- 1st point of contact for customer/distributor on shipment status and to resolve issues or shipment discrepancy.
- Issue complain log to source DC for any order/shipment related complaint requiring investigation and resolution.
- Ensure import documentation are in compliance with Global Trade Compliance and assist in routine audits.
- Coordinate timely with Planning team for any item master creation needed to avoid delay in placing orders.
- Responsible to initiate Change Request to Master Data team for new customer master creation or revision in SAP.
- Assist with Post Shipment Checklist and update Global Duty Spend reporting.
- Maintain and publish monthly service level metrics and automate reporting.
- Maintain eFOC database and IRF (for Malaysia market only).
- Support Area on continuous improvement program to drive efficiency and Gross Margin Improvement related to Customer Service.
- Regular review and provide feedback to managers to any process gaps on Customer Service playbook to keep it up to date against actual process.
- Ensure all workflow and processes adher to Abbott OEC policy and procedures.
- Diploma in Supply Chain, Logistics or other related discipline.
- At least 3 years working experience in order fulfillment and logistics. import/export operations of global healthcare, medical device, pharma or FMCG with 1-2 years in a regional cluster.
- Candidates with 4-5 years relevant working experience will be considered as Customer Service Specialist.
- Experience using SAP is a plus.
- Experience in import/export logistics, warehouse/distributor operation and Letter of Credit.
- Proactive, strong interpersonal and communication skills in multi-cultural enviroment.
- Passionate, self-driven & can do attitude.
- Proficient in reading and writing of English with multiligual of other Asian languages is a plus.
- Computer literacy. Strong in MS Excel and Powerpoint.
Selangor : Imazium, No. 8, Jalan SS 21/37ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: NoMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)