Tour Operation Manager

• Bachelor's degree in Hospitality Management, Tourism, or related field
• 8-12 years' experience in tour operations and management, including 4-6 years in a senior leadership role (e.g., Tour Operations Manager)
• Energetic and forward-thinking leader with proven ability to inspire and engage teams
• Strong financial acumen with demonstrated success in revenue growth, yield management, and cost optimization
• Hands-on, solutions-oriented, and adaptable in a fast-paced operational environment
• Excellent communication and interpersonal skills to connect effectively with staff, guests, and stakeholders
• Passionate about sustainability, cultural awareness, and delivering meaningful guest experiences
• Must be able to communicate in Mandarin due to business nature.

• Develop inbound and outbound tour packages and itineraries, including research on destinations, attractions, experiences, and accommodation options
• Liaise and negotiate with hotels, ground handlers, transport providers, and attraction partners to secure competitive rates and maintain strong relationships
• Prepare package costings, quotations, and pricing proposals based on market demand and seasonality
• Coordinate with the marketing team on brochures, promotions, and campaign content, and represent the company at travel fairs, inspection trips, or FAM programs when required
• Manage the booking process from reservation to confirmation, ensure accurate operational documents, and handle last-minute changes or emergencies
• Monitor vendor service quality, gather customer and tour leader feedback, and ensure continuous improvement
• Stay updated on visa requirements, travel regulations, and tourism trends; support preparation of tour leader assignments and travel documents; maintain accurate booking records in internal systems
• Work with the finance team on payment tracking, supplier invoicing, and cost reconciliation

• KWSP
• SOCSO
• Parking allowance
• Medical benefits

Maukerja