Senior IT Engineer Responsibilities Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, Polystudios Responsible for the monitoring/maintenance/security of all endpoints Manage and maintain the overall M365 tenant configuration and health. Implement governance, compliance, and lifecycle management policies. Oversee user provisioning, deprovisioning, and license allocation. Support hybrid identity and authentication (Azure AD, SSO, MFA). Administer mail flow, mailbox management, and email security. Configure transport rules, retention policies, and hybrid Exchange setups. Manage site collections, permissions, and sharing settings. Support OneDrive sync issues and implement DLP policies. Configure Teams policies, lifecycle management, and integrations. Support Teams voice, calling plans, and meeting configurations. Implement and monitor Microsoft Defender for Office 365 and Purview. Manage Conditional Access, audit logs, and compliance features. Deploy and manage devices using Microsoft Intune. Configure compliance policies, app protection, and Autopilot. Generate usage, adoption, and security reports. Provide insights and recommendations to improve M365 usage. Develop PowerShell scripts for automation and reporting. Utilize Power Automate and Graph API for workflow automation. Act as Tier 3 support for M365-related issues. Provide documentation and training to IT staff and end-users. Test and apply new software/maintenance patches Experience supporting a large enterprise in a fast paced environment Install, configure, test and maintain operating systems, application software and system management tools Extensive knowledge of Windows OS's & MAC Os' Good understanding of Windows & Linux operating systems - experience with supporting and troubleshooting stability and performance issues Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services Responsible for the management, monitoring, maintenance and provisioning of infrastructure services Respond to internal/external customer support requests Ownership of issues, collaboration with other teams Support the success and development of others in the team Understanding of AWS services, including AWS Workspaces Providing technical support remotely to our global offices Using a help desk system for incident management and escalation Troubleshoot system and application issues and provide feedback Proactively document all works into knowledge base To spot and report where improvements can be made Assisting with projects of all sizes including technology infrastructure and software projects Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Requirements Knowledge, Skills and Abilities Required: Essential 5+ years of experience managing Microsoft 365 environments. Strong expertise in Exchange Online, SharePoint Online, Microsoft Teams, and Intune. Deep understanding of Active Directory (AD) and Azure Active Directory (Azure AD), including: Group Policy Objects (GPOs), OU structure, and domain trust relationships. User and group management, permissions, and access control. AD replication, DNS, and troubleshooting domain-related issues. Experience with hybrid identity environments, including Azure AD Connect and synchronization troubleshooting. Proficiency in PowerShell scripting for automation, reporting, and bulk operations. Solid grasp of Conditional Access, MFA, and identity protection strategies. Familiarity with compliance tools such as eDiscovery, DLP, and audit logging. Excellent troubleshooting, documentation, and communication skills. End point management systems (Jamf, Intune, Endpoint Central) Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs In-depth understanding of Microsoft Active Directory VMware/vSphere experience (installation, configuration, maintenance and troubleshooting) Experience with Linux & Windows Servers Domain trusts, AD replication, AD Connect, GPO, OU structure management Storage skills, Fibre channel, ISCSI, SAN and NAS Experience with cloud technologies, especially Azure, AWS, EC2, WorkSpaces Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues Scripting Bash/PowerShell Proven knowledge and troubleshooting skills Experience working in a BAU/Project team Personal skills Excellent communication skills Ownership of issues through to completion Developing positive working relationships with a wide range of internal colleagues Prioritising work to meet demands of role Must be a good team player and flexible Self-motivation and drive - confidence to work on own initiative and with limited supervision Team oriented, works well with local and global team Recognises when a sense of urgency is needed and responds accordingly Appreciate challenges and can make thoughtful contributions to an evolving support process, has a strong desire for self-improvement, and learning Is comfortable, flexible, versatile, and curious when it comes to pitching in on diverse tasks and projects Strong problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Ability to use tools and/or the internet to find solutions. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations The ability to follow policies and procedures of the support desk To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation Position Credentials Fluent in English language both written and oral Additional languages will be beneficial May be required on occasion to work outside standard working hours Candidates must be eligible to work and live in the country of employment. Values Go the Extra Mile We proactively demonstrate initiative, innovation and identify ways to improve and win We demonstrate motivation, drive to meet and exceed expectations and our own standards We work in a sustainable way Customer Focus We are committed to understanding our customers and their success. One Company, One Team Organisational ownership: We own it, commit to it and deliver it Collaboration, Communication, Integrity & Honesty: We are open, respectful honest and transparent and help others to be the same We are seen and act as leaders in everything we do