Who is Teleperformance Malaysia Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024). Responsibilities Handle incoming calls using proper sales and customer service practices throughout the interaction. Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses. Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary. Troubleshoot client products to ensure a one-call resolution. Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales. Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment. Open to working in rotational shifts. Qualifications Bachelor's degree or Diploma in any discipline Proficiency in written and spoken English (at least CEFR B2 Level) Minimum 1 year of sales experience preferred Strong ability to turn support calls into sales opportunities #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
