Customer Service Operations Representative (Japanese Speaker)

Keysight Technologies

  • Pulau Pinang
  • Temporary
  • Full-time
  • 7 days ago
Overview:is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities:This role would be a contract position with possibility of conversion upon management discretion.
  • Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities
  • Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions.
  • Manage service order closure.
  • Understand customer needs and take ownership for customer satisfaction in assigned area.
  • Trigger customer billings timely and in accordance with defined policy and standards.
  • Perform error correction to clear all the stuck orders
Qualifications:
  • Proficient in English and Japanese language is a must.
  • Capability to handle multiple tasks and responsibilities.
  • Ability to work in a stressful environment
  • Usage of standard approaches to simple problem resolution
  • Basic escalation management skills
  • Basic IT /technology knowledge
  • Bachelor Degree or University Degree or equivalent.
***Keysight is an Equal Opportunity Employer.***

Keysight Technologies