CRS Onboarding Consultant (US Hours)
- Kuala Lumpur
- Permanent
- Full-time
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you:The primary responsibility of this position is to lead successful CRS implementations. The role involves a broad scope of activities, requiring the ability to rapidly shift priorities and effectively manage multiple tasks in a fast-paced, dynamic environment. A successful candidate will be a self-starter who can quickly adapt to changing conditions and devise practical solutions. This position is aligned with US business hours to provide effective support to our US-based teams and customers. Candidates must be comfortable working in this time zone.Day-to-day, you will:
- Lead Implementations: Drive successful implementations, ensuring project tasks are prioritized and timelines are managed effectively.
- Project Oversight: Oversee project plans, manage scope, and change requests, and estimate the impacts of scope changes on timelines and costs.
- Client Communication: Ensure effective communication with clients, often requiring on-site visits to client meetings to ensure projects are implemented within contractual obligations.
- Multitasking: Manage multiple client projects simultaneously, while also participating in internal projects as needed.
- Resource Management: Manage project resources efficiently to ensure successful project outcomes.
- 3-5 years of CRS experience in the hospitality sector. Knowledge of hospitality or distribution technology is advantageous.
- Experience with SaaS and the hospitality sector. Proven project manager with strong analytical, problem-solving, and communication skills. Proficiency in project management software.
- Adaptability: Ability to manage multiple projects, understand client objectives, and collaborate effectively with product and operations teams.
- Energetic: Energetic performer with a positive attitude, self-motivated, goal-oriented, and able to work in a team environment.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving skills with the ability to react and adjust quickly to changing conditions.
- Excellent communication and client management skills.
- Experience with scope management, change management, and resource management.