Customer Onboarding Engineer

SymphonyAI

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 months ago
Introduction:Customer Onboarding EngineerSymphonyAI is a leader in AI-driven financial crime prevention and compliance solutions, offering cutting-edge SaaS software to financial institutions worldwide. As we expand our SaaS offerings in Azure, we are seeking a customer-focused, versatile Solution Consultant to join our On-boarding Team.In this role, you will be working with a variety of modern development and infrastructure tools, as well as interfacing with clients to provide guidance on security, integration, and architectural best practices. You should be comfortable learning new technologies quickly and switching between tasks and projects as needed. Job Description:Role OverviewAs Solution Consultant on our Onboarding Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.Key Responsibilities
  • Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule.
  • Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge).
  • Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting.
  • Develop and review XML-based configurations and data exchange schemas.
  • Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations.
  • Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns.
  • Research emerging technologies and proactively identify areas for improvement.
  • Provide ongoing support, troubleshooting, and documentation for deployed solutions.
Must-Have Skills & Experience
  • Hands-on experience using GitHub for version control.
  • Familiarity with YAML syntax and Helm charts for application configuration and deployment.
  • Working knowledge of Kubernetes (no deep expertise required, but willingness to learn).
  • Experience writing shell scripts (e.g., Bash) for automation and troubleshooting.
  • Proficiency with SQL for data manipulation, reporting, and basic performance tuning.
  • Solid understanding of XML-based configurations and integrations.
  • Basic knowledge of SAML, SSO, and similar authentication and security protocols.
  • Familiarity with REST APIs and how they fit into broader integration strategies.
  • General understanding of networking fundamentals.
  • Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance.
  • Demonstrated ability to manage multiple projects and adapt to shifting priorities.
Nice-to-Have Experience
  • Experience with financial crime, AML, KYC, or fraud detection solutions.
  • Coding experience in one of the main modern languages: python, java, etc…
  • Understanding of DevOps, CI/CD, and cloud automation best practices.
  • Certification with any of the major cloud providers: GCP, AWS, Azure.
About Us:What We Offer:
  • Competitive salary and benefits package.
  • Flexible hybrid working model.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive work environment.
  • Access to the latest technologies and tools.
  • A chance to make a tangible impact on cutting-edge industrial AI solutions.
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

SymphonyAI