Description We are seeking a Customer Support Associate for our Southeast Asia team. This entry-level position is perfect for freshers who are eager to start their careers in customer service and support. You will play a vital role in providing exceptional service to our customers, ensuring their needs are met and their experiences are positive. Responsibilities Assist customers via phone, email, and chat to resolve inquiries and issues promptly. Provide accurate information regarding products and services to enhance customer experience. Document customer interactions and feedback in the CRM system for future reference. Collaborate with team members and other departments to improve customer satisfaction. Follow up with customers to ensure their issues have been resolved satisfactorily. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Proficiency in using customer support software and CRM systems. Strong problem-solving skills and the ability to think critically. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Customer-oriented mindset with a passion for helping others. Kanika Madan. +601126414206 [HIDDEN TEXT]