ROLE AND RESPONSIBILITIES (include but are not limited to): We have an opportunity for a bilingual Client Services Associate (Mandarin & English) to join our team. This role will be based onsite 5 days per week in KL office (Mid Valley City). Roster will be Monday - Friday on a rotating roster. Shift times are 8am to 5pm or 2pm to 11pm. You will be required to work on certain Public Holidays on rotation basis. Support the client services team to provide world class services and ensure the efficient operation of the function. May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Sounds knowledge of Financial Products such as Forex, Commodities, Index. Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general support KEY SKILLS AND EXPERIENCE Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels Good understanding of the global financial market and various financial instruments will be an advantage. Strong customer service orientation. 1 - 2 years customer service experience desirable Undergraduate diploma/ degree in relevant discipline desirable (Business, Finance, Economics etc.)