Company Description One Mobile Care Sdn Bhd - Customer Service Officer for Samsung eletronic device. Role Description This is a full-time on-site role for a Customer Service Officer located in Wilayah Persekutuan Kuala Lumpur. The Customer Service Officer will be responsible for handling customer inquiries and providing repair services support through various channels. The officer will ensure customer satisfaction by resolving issues promptly, managing customer feedback, and liaising with internal teams. Daily tasks include answering phone calls, managing emails, and using CRM systems to track and follow up on customer interactions. Qualifications Communication Customer Support Skills, and Problem Solving Experience in improving Customer Satisfaction and ecucate customers about positive feedback as to qualified Csat score record. Excellent to initiate ideas and solution to every issues efficiently Proficient in using CRM software and other customer support tools Current experience in a customer-facing role is a plus Bachelor&aposs degree in Business Management Show more Show less