Order Management Specialist - EU work shift
Michael Page
- Malaysia
- RM 36,000-72,000 per year
- Permanent
- Full-time
- Conduct effective communication and direct dealing with customers via email and/or phone calls.
- Ensure customer requests and enquiries are attended promptly
- Obtain and evaluate all relevant information to handle product inquiries
- Liase and co-ordinate with internal department such as supply chain, finance, regulatory, RDA and quality department in completing the order to invoice process to meet customer expectations for on-time delivery in full
- Attend to customer complaints and follow-up corrective actions in order to feedback to customer in a timely manner 2
- Partner with Sales/Commercial and cross-functional partners to deliver the strategic roadmap for the assigned customer accounts
- Identify up sell opportunities and provide details to Sales/Commercial Managers
- Engage in customer visit and attend meeting as and when required
- Prepare service level reports to relevant stakeholders
- Handle and maintain CRM system request log in (SalesForce)
- Involve in new product commercialization
- Co-ordinate business transfer project
- Assist in any ad-hoc reporting if necessary
- Other ad-hoc duties assigned as and when required
- Bachelor's Degree, Diploma/Post Graduate Diploma or Professional Degree in any field
- Minimum 2-3 years working experience in customer service of a Manufacturing environment.
- Knowledge in import/export business and documentation will be an added advantage.
- Exposure in handling difficult customers
- Proficient in Microsoft Office
- Knowledge and skill in SAP system is preferable
- Career Progression
- Diversity Encouraged