Senior System Engineer

• Design, implement, and maintain a high-quality, high-availability enterprise system infrastructure.
• Develop and manage server backup, restore processes, and disaster recovery plans.
• Proactively monitor systems and infrastructure for performance, availability, and bottlenecks, implementing solutions to enhance efficiency.

• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Manage patch management for Windows, macOS, and servers to ensure all systems are secure and up to date.
• Maintain security, backup, and redundancy strategies for enterprise systems.
• Automation and Optimisation:
• Write and maintain custom scripts to streamline processes and reduce manual intervention.
• Deliver IT infrastructure improvements using ITIL and Agile methodologies.

• Liaise with vendors, business leaders, and IT personnel to resolve issues and translate business needs into actionable IT projects.
• Provide high-level technical support, managing incidents and requests to ensure timely resolution.
• Manage all communications regarding system upgrades, new technologies, and processes affecting stakeholders.
• Application and Cloud Management:
• Administer Azure AD, Google Workspace, AWS, Google Cloud Platform, and other enterprise systems.
• Manage IT service management systems, such as ManageEngine and Jira, for operational efficiency.

• Collaborate with the Cybersecurity team to implement and enforce robust security solutions in line with the company's security policy.

• Execute maintenance schedules, software upgrades, and apply patches.
• Participate in on-call standby duties for after-hours and weekend problem resolution.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 5 years of experience in system engineering or a related role.
• Microsoft Azure/365-related certifications (advantageous).
• ITIL Foundation v3 or higher certifications (preferred).
• Expertise in Windows Server (Active Directory, GPO, DNS, DHCP) and virtualisation platforms (VMware, ESXi).
• Advanced knowledge of cloud platforms (Azure, AWS, Google Cloud Platform).
• Proficient in patch management for Windows, macOS, and server environments.
• Familiarity with enterprise tools like ManageEngine, Jira, Google Workspace, and PowerShell scripting.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Dynamic and results-oriented team player with strong interpersonal skills.
• Highly motivated and capable of adapting to fast-paced environments.

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