Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you&aposll have the opportunity to make a real difference in people&aposs lives, building trust and loyalty with every interaction. How you succeed It starts with a genuine interest in understanding our customers' needs and concerns. You&aposll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you&aposll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth. What you do Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively Provide product information and recommendations, helping customers make informed decisions Identify and escalate complex issues to relevant teams, ensuring seamless resolution Collaborate with internal stakeholders to resolve customer complaints and feedback Continuously update your knowledge of our products and services to provide accurate and helpful support Who you are A degree or diploma in any field, with relevant customer service experience Excellent communication and interpersonal skills, with the ability to work with diverse customer groups Strong problem-solving and analytical skills, with a focus on finding solutions Ability to work in a fast-paced environment, managing multiple priorities and deadlines Positive attitude, with a customer-centric approach and a passion for delivering exceptional service Show more Show less