Client: A US MNC specialising in vision care product distribution. Key Responsibilities: Lead, coach, and support a team of customer service representatives to meet daily operational targets and quality standards. Oversee order processing, returns, and customer inquiries related to sales operations, ensuring timely and accurate fulfillment. Track team performance metrics (e.g., response time, order accuracy, customer satisfaction), and generate regular reports for management. Act as the escalation point for complex issues, resolving them professionally and in alignment with company policies. Work closely with sales, logistics, and supply chain teams to improve processes and ensure a seamless customer experience. Requirements: 3-5 years of customer service experience, with at least 2 years in a supervisory or lead role. Excellent verbal and written communication with strong problem-solving abilities. Demonstrated ability to lead a team with a strong focus on delivering superior customer service in a fast-paced, sales-driven environment. Show more Show less