Assistant Manager, Customer Service
- Shah Alam, Selangor
- RM 60,000-78,000 per year
- Permanent
- Full-time
- Coordinate with the Commercial team to prepare and finalize an 18-month forecast for product movement (issue, return, and new gains).
- Provide customer insights to support solution-based selling and identify growth opportunities.
- Update Commercial SOPs to reflect current workflows and procedures.
- Resolve customer issues and work proactively to improve overall satisfaction.
- Support Sales and CRM teams with data management, reporting, and administrative duties.
- Assist customers in updating and maintaining their system records.
- Prepare and manage weekly and monthly reports for key account clients.
- Ensure accurate and timely recording of customer transactions.
- Handle outgoing communications including invoices, dockets, mail, and official letters.
- Work with other departments on customer-related matters when required.
- Process purchase orders for non-rental equipment.
- Maintain, update, and securely store master contract records.
- Holds a Bachelor's degree or higher.
- Has 3+ years of experience in sales operations, customer service, or demand planning.
- Strong problem-solving abilities.
- Patient and composed when handling challenging situations or customers.
- Works well in a team environment.
- Possesses strong interpersonal and communication skills with a service-oriented mindset.
- Proficient in Microsoft Office applications.
- Fluent in spoken and written English.
- Attractive salary range.
- A permanent role with opportunities for career progression.