Account Manager
Foodpanda
- Ipoh, Perak
- Permanent
- Full-time
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.Job DescriptionWe are looking for an Account Manager to be based in Perak. This role will be reporting to the Lead, Account Management in the Commercial Department. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.Responsibilities:Responsibilities include, but are not limited to:
- Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
- Monitor accounts and identifying upsell and cross-sell opportunities
- Develop sound strategic marketing plans and ensure consistent growth for the client’s business
- Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
- Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
- 3 - 5 years’ experience within a client management role preferable
- Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
- Experience leading a team will also be considered an advantage
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills.
- Outstanding knowledge of MS Office
- Knowledge in Salesforce is a plus
- Ability to speak in other languages would be an added advantage
- Account Management
- Client Relationship Building
- Upselling/Cross-Selling
- E-Commerce
- Revenue Management
- Project Management
- Data Analytics
- Critical Thinking/Problem Solving/Negotiation