ASSISTANT FRONT OFFICE MANAGER
Mandarin Oriental
- Kuala Lumpur
- Permanent
- Full-time
- Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Recognition, Concierge, Club Floor, Telecommunication and MO Shop operations
- Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres
- Clarify duties and responsibilities of Front Office personnel and ensure that work flow are in a logical and effective manner
- Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues
- Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
- Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review
- Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc.
- Degree / Diploma in Hotel Management.