The Role of the Assistant Front Office Manager To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Recognition, Concierge, Club Floor, Telecommunication and MO Shop operations Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres Clarify duties and responsibilities of Front Office personnel and ensure that work flow are in a logical and effective manner Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc. Preferred Qualifications & Skills Degree / Diploma in Hotel Management. Minimum 2 years in similar position. Work independently under minimum supervision. Analytical, meticulous and organised. Self motivated and a self starter. Must have the working rights in Malaysia. Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: https://www.mandarinoriental.com/careers https://www.linkedin.com/company/mandarin-oriental-hotel-group Watch us at: https://www.youtube.com/watchv=A0coCZUyHzI Malaysia work authorization is required for this position. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
