Specialist - Technical Support (ANZ & Malaysia & Singapore)
Scicom
- Kuala Lumpur
- RM 4,000-5,000 per month
- Permanent
- Full-time
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with either technical team members when relevant.
- Work with the TAM Teams to monitor and track issues to ensure accurate resolution.
- Diploma/Degree in IT related disciplines.
- Good command of spoken and written English.
- Minimum of 1 year experience in a similar position.
- Contact centre experience is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours : Monday - Sunday 24/7.
- 5 day week; off days based on roster.
- Fresh graduates fluent in English are encouraged to apply.
- Foreign nationals are welcome to apply.
- Attractive Salary (RM 4,000 - RM 5,000)
- Language Allowance (selected desk)
- Shift Allowance (selected desks)
- Overtime (selected desks)
- Performance related bonus on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage