Technical Support Specialist
Hitachi
- Kuala Lumpur
- Permanent
- Part-time
- Providing level 1 support to Hitachi Vantara customers and field teams, including via phone and online tools.
- Assisting in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries.
- Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management.
- Case management
- Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management.
- Contribute to Knowledge
- Attend training sessions and potentially assist in conducting training/workshops.
- Participate in team projects that enhance the effectiveness of customer success.
- Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills
- Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
- Positive self-starter, able to take direction and work within a team environment
- Aptitude to learn and support new products and systems
- Ability to work nights, weekends, or standby shifts as needed to meet schedule requirements
- Skills in one or more of the following areas are highly desired:
- IP Networking Concepts (TCP/IP, Active Directory)
- Cloud based Solutions
- Programming Skills (Python, REST API)
- Network Attached Storage (NAS)
- Operating systems including Windows, Linux, VMware
- Enterprise Storage Solutions and Produts (Hitachi, EMC, IBM)
- Fibre Channel, Connectivity Solutions (Brocade, Cisco)
- Other software solutions including but not limitted to Veritas, MSCS, Oracle, Exchange, Commvault, etc