Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed...Job Details:Provide support to Customer Service Team in relation to investors and agents’ transaction orders and enquiries. Also participate and contribute ideas for some projects to improve Customer Experience.Essential / Key Duties & Responsibilities:Assist in management of Customer Service Department needs Understand, process and resolve customer queries and requestsProvide support to Customer Service staff with operational tasks, such as compiling daily reports, bookings, data entry, ticket handling, coordinating meetings.Participates in various Customer Service’s related projectsLiaise with branches and agents in relations to documentation issues.Handling written enquiries related to agent and customer.Contribute ideas for process improvement related to customer servicing.Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.Assisting investors/agents to resolve any issues arise from online platform.Perform post sales survey callsWhat would you learn from this attachment?Understand Customer Support overall function & operationsUnderstand the general Customer Services processes, policies & guidelineUnderstand the environment of a Corporate in general and in an Asset /Investment Management firm in particularEXPERIENCE / QUALIFICATIONSHighly self-motivated and an effective team player.Ability to work independently under minimal supervision.Good written and spoken skills in English and Bahasa MalaysiaEastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
