Client Services/Customer Care Support Analyst

Dow Jones

Kuala Lumpur
Permanent
Full-time

2 months ago

Job Description:The OPIS Customer Service mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted information and analysis for our industry-leading proprietary benchmark chemical, coal, carbon and petroleum services.You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. We encourage anyone that wants to join us in our mission to apply.Customer Service Associate - OPISBased in: Kuala LumpurReports to: Customer Service SupervisorPosition Summary:The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of business information. This is an opportunity to be a part of a multinational organization that focuses on its people. OPIS is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.Key Responsibilities:

Provide high-level telephone and email support for the OPIS suite of products.

Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.Ensure all relevant procedures are followed from beginning to resolution.Ensure all key performance indicators and service levels are met.Collaborate with colleagues on our sales, billing and editorial teams to ensure complete customer satisfaction.Actively seek out opportunities for self-improvement and participate in new product and procedural training.Continue the OPIS legacy of providing the highest-quality customer support in the industry.QUALIFICATIONS:Required

Fluent in English, for both written and verbal communication

Highly proficient for both written and verbal communication within a corporate environmentCommitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutionsAbility to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant mannerAbility to maintain a positive attitude in an often fast-paced environmentAbility to understand new technical systems and applications quicklyAttention to detail and the ability to multitask, prioritize, and meet deadlinesPositive outlook on change and flexible approach to team-based work environment and structureAbility to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queriesWorking hours 8 am to 5 pm MYTDesired

Salesforce or NetSuite experience a plus

Desire to grow within the companyCollege degree desiredPrevious customer service experience in any setting a plusOur Benefits

Comprehensive Insurance & Retirement plans

Paid Time Off and LeavesEducation BenefitsFamily Care BenefitsCareer Growth ProgramsAccess to Dow Jones ProductsEmployee Referral ProgramEmployee Well-being Support & Fitness ProgramsReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area: OPISJob Category: Customer Service & Contact Center OperationsUnion Status:Non-Union roleSince 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Req ID: 40616

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