Product Manager - Shop Chatbot

  • Malaysia
  • Permanent
  • Full-time
  • 1 day ago
Job Description: Own end-to-end product development of Shop Chatbot features, driving ideation, impact analysis, priority definition, system design, and development while overseeing post-launch performance through data analysis for continuous improvements. Conduct comprehensive market research and competitor analysis to identify opportunities and gaps, applying tailored strategies to refine product positioning and performance, and preparing product proposals to drive informed decision-making. Effectively manage stakeholder expectations and project timelines by developing detailed project plans, proactively mitigating risks, and ensuring seamless collaboration and communication across product teams, engineers, designers, product ops, and analysts. Collaborate with data science and engineering teams to develop advanced LLM recognition and solution models, buyer targeting models, predictive analytics, recommendation systems, and search capabilities to enhance chatbot effectiveness. Work closely with business teams to develop features aligned with business goals, helping stakeholders understand the product, communicate its value, and define strategic priorities together. Requirements: Bachelor's degree from a reputable education institution. Preferably major in Computer Science, or a related applied quantitative field, or experience in lieu Excellent problem solving and analytical skills Effectively communicate complex business/technical information with different audiences verbally or in writing Self-driven, positive attitude and team player Experience in using data science and machine learning to solve problems Prior product management experience or domain knowledge in one or more of the following areas is preferred: Chatbot technology, recommendation systems, user segmentation & targeting, e-commerce risk management and user experience optimization.

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