Shop Manager
- Johor Bahru, Johor
- Permanent
- Full-time
- Lead, train, motivate and manage outlet team in delivering best services in all departments.
- Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
- Ensure all team members observe and practice company's policies and rules & regulations.
- Lead and work with the team to achieve monthly sales target of the shop.
- Plan and monitor stock delivering & processing.
- To ensure all Operational and Customer Service SOPs are followed within the shop.
- Manage and monitor product display arrangement as VM guideline.
- To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
- Manage and supervise all team members in the shop and attend to customer enquiries.
- Handle the overall shop operations and ensure consistency in the standard of retail operations.
- Analyzing sales data, shop performance in all aspects and update to Area Manager.
- Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
- Plan and execute stock take (routine, ad-hoc & annual) as and when required.
- Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
- Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
- Review and appraise staff performance to identify talents and retain staff.
- Ensure accurate tills report and cash collection.
- Making sure Occupational Safety & Health Policy at premises are followed and maintained.
- Implement/execute sales & promotion plans as and when required.
- Take necessary actions on suspicious activities within the premises.
- Any other legal assignments requested by management from time to time.
- At least a Certificate/Diploma in Retail Management or relevant discipline.
- At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
- Have passion and knowledge in sports is an advantage.
- Proven leadership and management skills (with minimum 10 pax).
- Good analytic, problem solving and decision-making skills.
- Good customer service, communication and interpersonal skills.
- Willing to work long hours, weekends, public holidays and shift duty.
- Open for relocation.