Client Services Executive

• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquiries (e.g. within one (1) business day).
• Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generation the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Participates in, and sometimes lead, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others.
• Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
• Takes ownership of personal actions and outcomes; encourages and empowers others to do the same.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Focuses efforts on achieving SMART objectives aligned to the Company's Strategic Imperatives.
• Proactively seeks opportunities to increase knowledge, skills and abilities.
• Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development.
• Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed.
• Supports Company's profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities.
• May perform other duties, as needed, to meet the needs of the business.

• Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment.
• Very good knowledge of SGK's products, solutions and services a plus.
• Very good understanding of the market and business environment that affects the assigned clients.
• Very good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
• Very good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes.
• Proficient to advanced in Pre-media and/or Creative Services and solutions.
• Very good people, organizational, and analytical skills (including attention to detail).
• Very good verbal and written communication skills.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team.
• Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.).
• Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization.
• Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients).
• Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines.
• Ability to translate client requests into technical instructions for production.

Matthews International